Privacy Policy

Effective Date: 30-11-2025

Your privacy is important to us. This Privacy Policy explains how Jakhu Gas Service (“we”, “our”, “us”) collects, uses, stores, and protects your information when you interact with our services or communicate with us through WhatsApp. By using our website or services, you agree to the practices described below.

1. Information We Collect

From LPG Customers

Name
Mobile number
LPG consumer number
Address and delivery details
Booking and service history
WhatsApp communication consent (where applicable)

Automatically Collected Data

IP address
Browser/device information
Basic website analytics data
These are collected only to maintain security and improve user experience.

2. How We Use Your Information

We use your information strictly for LPG service–related purposes, including:

Refill booking updates
Delivery notifications
Safety instructions
REKYC reminders
Mandatory service communications
Customer support and issue resolution

We also use WhatsApp Cloud API to deliver these service-related messages to you.

3. Sharing of Information

We do not sell, rent, or trade your information.

Information may be shared only with:

Oil Marketing Company systems (e.g., Indane/IOC) as part of mandatory LPG operations
Trusted technology service providers used for sending WhatsApp notifications

Information is shared solely for service-related purposes and is never used for marketing by third parties.

We may also share information if required by law or regulatory authorities.

4. Data Security

We use reasonable technical and organizational safeguards to protect your information.
However, no electronic transmission or storage method is 100% secure.

5. Your Rights

You may:

Request correction of your information
Request deletion (where legally permitted)
Opt out of WhatsApp notifications by messaging STOP

To make a request, you may contact us using the details below.

6. Data Retention

We retain customer information only for:

Active LPG service operations
Required regulatory and audit periods

After the required period, information is securely deleted.

7. Cookies & Website Tracking

Our website may use basic cookies or analytics tools to improve performance and security.
You may disable cookies in your browser settings.

8. Third-Party Services

We rely on third-party platforms such as:

WhatsApp Cloud API (Meta)
Website hosting providers

Their privacy practices are governed by their own policies.

9. Changes to This Policy

We may update this Privacy Policy periodically.
Revised versions will be posted on this page with a new effective date.

10. Contact Us

Jakhu Gas Service
📍 Address: Happowal Road, Banga, Punjab-144505
📧 Email: info@jakhugasservice.com
📞 Phone: 9814340922, 9888800422